This Privacy Policy is being provided to you by DIT Auto™, Inc. (“DIT Auto”, “we” or “us”) on behalf of itself and certain of its affiliates and subsidiaries. This Privacy Policy applies to information we receive from or about you, including personally identifiable information, in connection with your access or use of: (a) the website DIT Auto.com (together with any successor websites, the “Sites”), (b) other interactive properties, including, but not limited to, the DIT Auto ™ mobile application (together with the Sites, the “DIT Auto Applications”), (c) the services provided by DIT Auto, including through the DIT Auto Applications or offline ( “Service(s)”), (d) offline communications with DIT Auto, including direct mail, telephone and postal mail and (e) any other means or applications in which you connect with DIT Auto or a third party from whom DIT Auto receives information about you.

By accessing or using the DIT Auto Applications or our Services, registering with, providing personal information to, or communicating with, DIT Auto, you explicitly accept, without limitation or qualification, the collection, use, storage and transfer (including international transfer) of your personal information in the manner described in this Privacy Policy. THIS PRIVACY POLICY AFFECTS YOUR RIGHTS AND LIABILITIES UNDER THE LAW. If you do not agree to the terms of this Privacy Policy, do not access or use the DIT Auto Applications, provide us with personal information or otherwise communicate with us.

INFORMATION WE COLLECT

We may collect different types of information about you, depending upon how you interact with us. This information may include personal information, financial Information, demographic information, log-in information and Device information. Sometimes we collect combinations of all these types of information or aggregate some or all of these types of information to improve the Services and facilitate other legitimate business purposes. In each case, when using the DIT Auto Applications, it is indicated on the DIT Auto Applications whether any personal information or demographic data must be provided for you to access and use the DIT Auto Applications or purchase the requested Product or Service.

Connecting with the DIT Auto Applications and Information Provided by You

 When You Register or Otherwise Contact Us.  When you provide us with information (including personal information) in connection with a particular activity, you agree that such action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to receiving communications from DIT Auto (and its affiliates and subsidiaries) through the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide the authorization to contact you. This means DIT Auto may contact you, in person or by recorded message, by e-mail, telephone or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.

Registration Information. We will collect personal information from you if you register on the DIT Auto Applications or place an order for our Services, which may include, but is not limited to, name, address, phone number(s), and email address(es). You may not use a user/account name that is vulgar or otherwise offensive (as determined by DIT Auto), infringes any trademark or other proprietary rights of others, or is used in any way that violates the DIT Auto Terms & Conditions or any terms governing services accessible through the DIT Auto Applications (collectively, the “Terms of Use”). DIT Auto reserves the right to deny, in its sole discretion, any user access to the DIT Auto Applications or and Services without notice, for any or no reason.

Financial Information. Financial information is information that you provide to us, including your bank account number, routing number, debit or credit card number and related billing information (collectively, the “Financial Information”). We require such Financial Information in order to process payment for the purchase of a Service that you have requested. By submitting your Financial Information, you consent to our providing your Financial Information to those Authorized Third Party Service Providers as are reasonably necessary to support and process your transactions as well as your credit card issuer and banking institution. We ask that you do not enter Financial Information into your profile, except in the fields provided for that information.

Facebook. You may be given the option to link your Facebook account so that you can comment on the DIT Auto Applications and your interaction with DIT Auto or take advantage of other features of the DIT Auto Applications. When you comment on the DIT Auto Applications using your Facebook username and password and click “allow” on the Facebook permission authorization screen, we will automatically import all information that you allow to be imported from your Facebook profile based upon your privacy settings at Facebook, such as your location, your interests, etc. (collectively, “Permitted Facebook Profile Content”) and you give us permission to:  (a) capture, store, use and display your Permitted Facebook Profile Content, including syncing access to such Permitted Facebook Profile Content when you are not using DIT Auto Applications and (b) otherwise use Permitted Facebook Profile Content as described in this Privacy Policy. The authentication of your Facebook login credentials is conducted solely through Facebook.

User Generated Content. The DIT Auto Applications may contain review or chat areas, or other message, communication or other mechanisms designed to enable you to communicate with DIT Auto (including through the Video Services), others or to post content on the DIT Auto Applications (the “Communication Services”). Please remember that any information you disclose while participating with the Communication Services becomes public information, becomes the property of, and is subject to redistribution by, DIT Auto. You should exercise caution and discretion when deciding to disclose your personal information in a submission or posting. There is no expectation of privacy when posting or otherwise participating on the Communication Services. If you post content, such as messages, reviews, or photos, please be aware that any personally identifiable information contained in such content is accessible to registered users or visitors to that DIT Auto Application or Communication Services and we have no control over how those users may use your personally identifiable information. We have the right, but not the obligation, to monitor any activity and content associated with the Communication Services. We reserve the right to take action in connection with any content, including that which we deem inappropriate. Please review our Terms of Use for more information regarding your appropriate use of these Communication Services.

Video Services.  The DIT Auto Applications may provide you access to certain video chat services (“Video Services”) to communicate with DIT Auto video experts (“Video Experts”) who may provide assistance for your selected issue.  Please note that your use of the Video Services is subject to the Terms of Use.

Information Collected Through Technology

In addition to any personal information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies such as cookies, mobile tracking mechanisms, pixel tags and web beacons, browser analysis tools, and web server logs to track and record certain information. As you use our DIT Auto Applications, your browser and devices communicate with servers operated by us, our business partners and our service providers to coordinate and record your activity and fulfill your requests (“Usage Information”). We collect many different types of information from cookies and other technologies. For example, we may collect information from the devices you use to access our DIT Auto Applications, your operating system type or mobile device model, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Browsers routinely send these types of information to web servers. In addition, we collect your IP address or other unique identifier (“Device Identifier”) from your computer or mobile device used to access the DIT Auto Applications (each, a “Device”). A Device Identifier is a number that is automatically assigned to the Device used to access the DIT Auto Applications, and our computers identify your Device by its Device Identifier. We may also collect information about the website you were visiting before you came to our DIT Auto Applications and the website you visit after you leave our DIT Auto Applications, if this information is supplied to us by your browser, Device or otherwise. We may use this Usage Information for a variety of purposes, including to enhance or otherwise improve the DIT Auto Applications.

The information from cookies and related technology is stored in web server logs and also in web cookies and other tracking mechanisms kept on your Device(s), which are then transmitted back to the DIT Auto Applications by your Device(s). These servers are operated, and the cookies and other tracking mechanisms managed, by us, our business partners or our service providers. For example, when you visit DIT Auto Applications, we and our service providers may place cookies or other tracking mechanisms on your Device(s). Cookies and other tracking mechanisms allow us to recognize you when you return to a DIT Auto Application and may track and target your interests (including on third party sites) in order to provide a customized experience, for example by delivering personalized advertisements on other websites such as Facebook, Instagram, etc…  Cookies and other tracking mechanisms also help us detect certain kinds of fraud. “Cookies” and similar tracking mechanisms use a small amount of information that is sent to your browser or Device to store information about your account, your preferences, and your use of the DIT Auto Applications. Some cookies contain serial numbers that allow us to connect your activity with DIT Auto Applications with other information we store about you in your profile or as relates to your interactions with DIT Auto Applications.

Some cookies are temporary, whereas others may be configured to last longer. “Session” cookies are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases Session cookies once you exit your browser. “Persistent” cookies are more permanent cookies that are stored on your computers or mobile devices even beyond when you exit your browser. We use Persistent cookies for a number of purposes, such as retrieving certain information you have previously provided. If you wish to modify how we use cookies and related technologies as it relates to your use of the Site, please visit the “Cookie Settings” link in the footer of our webpages. Please be aware that (a) cookie elections are not always permanent, so it may be necessary to opt out from time to time (e.g., once per year), including if you clear your cookie cache and (b) if you modify how we use cookies and related technologies, we may no longer be able to deliver personalized online advertisements to you, and your experience within our platforms may be diminished.

Pixel tags and web beacons are tiny graphic images placed on the DIT Auto Applications or in our emails that allow us to determine whether you have performed specific actions. When you access the DIT Auto Applications or open email messages, the pixel tags and web beacons generate a notice of that action to us, or our service providers. These tools allow us to measure responses to our communications and improve the DIT Auto Applications and promotions.

We also use embedded scripts which are programming codes designed to collect information about your interactions with the DIT Auto Applications, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third-party service provider, is active only while you are connected to the DIT Auto Applications and is deactivated or deleted thereafter.

We use HTML5, another form of collection, in our apps for the iPhone or and any other Apple iOS device.  HTML5 is another form of collection, tracking and storage that does not rely on traditional browser cookies. HTML5 cookies can be used to track users across websites but are not stored in browsers’ cookie files. To our knowledge there is currently no known way for a user of a mobile device to remove HTML5 tracking and storage.

In many cases, the information we collect using cookies and other similar tools is used in non-identifiable ways, without any reference to personal information. For example, we use information we collect about DIT Auto Application users to optimize our Services and understand traffic and usage patterns. In other cases, we associate the information we collect using cookies and related technologies with personal information. Whenever we associate Usage Information or a Device Identifier with your personal information, we will treat it as personal information.

Information You Provide About a Third Party

If you send someone else a communication from the DIT Auto Applications, such as sending an invitation to a friend, the information you provide (names, e-mail addresses, etc.) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality on the DIT Auto Applications, your e-mail address may be included in the communication sent to your friend.

Information We Collect from Third Parties

We may receive personal information from third parties who have purchased on your behalf, or recommended to you, our Services), which may include, but is not limited to, your name, address, phone number(s), and email address(es). We also acquire information from other trusted sources to update or supplement the information you have provided or that we collected automatically, such as information to validate or update your address or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to target our communications so that DIT Auto can inform you of, services and offers that may be of interest to you and for internal business analysis or other business purposes.

Third Party Analytic Technologies

We use third parties’ analytic and tracking tools to better understand who is using the DIT Auto Applications, how people are using the DIT Auto Applications, how to improve the effectiveness of the DIT Auto Applications and their content and how to serve more targeted advertising to you. Those third-party companies may use cookies, pixel tags or other technologies to collect and store anonymous information such as time of visit, pages visited, time spent on each page of the DIT Auto Applications, Device Identifiers, type of operating system used and other website(s) or mobile applications you may have visited. They might combine information they collect from your interaction with DIT Auto Applications with information they collect from other sources and use this combined information to send you certain marketing or other communications. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies.

Some of the analytic and tracking tools we may use are Google Analytics and Google Analytics Advertising. The Google Analytics Advertising features we may use include the following:

• Remarketing;
• Google Display Network Impression Reporting;
• Google Analytics Demographic and Interest Reporting; and
• Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers.

If you wish to manage your Google accounts, you may visit: https://www.google.com/settings/u/0/ads/authenticated

If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout/

HOW WE USE AND SHARE YOUR INFORMATION

We use your information (including your personal information), subject to applicable laws, for the following purposes:

1. to allow you to register and create an account and profile on the DIT Auto Applications (and elsewhere);
2. to fulfill and facilitate any repair or replacement obligations owed to you in connection with any auto service plan covering your vehicle, incuding sending you maintenance communications;
3. to provide you access to DIT Auto Video Services in order for you to communicate with Video Experts who may provide assistance to you for your selected issue;
4. to share your information (including for marketing and other purposes) with our affiliates and subsidiaries, where we consider appropriate;
5. to deliver, provide and process payment for a Service you have requested;
6. to enable you to provide us with feedback;
7. to administer promotions you enter into such as a contest or sweepstakes;
8. to allow your participation in our Communication Services (where available on the DIT Auto Applications);
9. to allow your participation in any surveys;
10. to prevent transactional fraud and other illegal activity and to protect the rights, property and safety of us, you and others;
11. to alert you to changes and updates in our DIT Auto Applications’ policies, or Services;
12. to send you communications (including targeted marketing and promotional offers) that may be of interest to you, such as emails or text messages about DIT Auto and its affiliates and subsidiaries and their products or services;
13. to customize, measure and improve, services, content and advertising, including generating internal reports about the use of our DIT Auto Applications;
14. to personalize your overall experience with DIT Auto;
15. to enforce our Terms of Use;
16. for testing, research and Service development;
17. to respond to law enforcement and regulatory requests, or as required by applicable law, regulation or court order;
18. in connection with a merger, acquisition, divestiture, restructuring, reorganization, dissolution or other transaction involving some or all of our assets that include your information;
19. for certain other purposes disclosed at the time you provide your information; and
20. as otherwise set forth in this Privacy Policy.

Transactional Communications. We may send you communications from time to time relating to your account, orders and other transactional matters involving DIT Auto (or its affiliates and subsidiaries). These communications may include requests, order confirmations, invoices, renewals or customer service notifications. We may also send you service-related announcements;, if our Services are temporarily suspended for maintenance,. You may not opt out of receiving these communications, as they are not promotional in nature.

Authorized Third Party Service Providers. We may use third party service providers (“Authorized Third Party Service Providers”) to help us operate our business and the DIT Auto Applications or administer activities on our behalf. We may share your information with these Authorized Third Party Service Providers.

Third Parties Who Recommended our Services. From time to time we may provide to third parties who either purchased on your behalf, or recommended our Services to you, information regarding your use of those r Services.

Electronic and Direct Mail Promotional Offers. DIT Auto and our affiliates and subsidiaries may send you promotional emails and direct mailings regarding special offers about our Services or on behalf of third party marketing partners that may be of interest to you. If you do not want to receive emails or direct mail regarding special promotions or offers you may opt-out as provided in the CHOICE AND OPT OUT section below.

Telemarketing. If you have given us your telephone number, DIT Auto and our affiliates and subsidiaries may use the telephone number you provided to contact you, including to (a) follow up on your Service and (b) market to you renewals or Services. If you would prefer not to receive marketing phone calls from us, you may opt-out as provided in the CHOICE AND OPT OUT section below.

Third Party Tracking and Advertising. We may allow third-party companies to serve ads or collect certain anonymous information on our behalf when you visit the DIT Auto Applications. These companies may use non-personally identifiable information (i.e., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the DIT Auto Applications and other websites in order to provide advertisements about goods and services that may be of interest to you. These companies typically use a cookie or third-party web beacon to collect this information. If you would like more information about advertisers’ use of tracking technologies and about your option not to accept the cookies used to track your activities, you can go to www.networkadvertising.org.

Co-Branded Areas. Certain areas on our DIT Auto Applications may be provided to you in association with third parties such as advertisers that provide products and services or rewards programs (“Co-Branded Areas”). Such Co-Branded Areas will identify the applicable third party. If you elect to register for the products or services provided at these Co-Branded Areas, you either will be providing your personal information to both us and the applicable third party or we may be providing your personal information directly to such third party. With respect to Co-Branded Areas, your information will be subject to this Privacy Policy as well as the privacy policy and practices of such third party. We are not responsible for the privacy practices of such third parties and we suggest you review the individual privacy policies of each company with whom you establish a relationship (including those third party sponsors or advertisers within a Co-Branded Area).

Feedback. All comments, feedback or materials submitted by you to us, including feedback, testimonials, images, reviews, questions, comments, suggestions or ideas (collectively, “Feedback”), shall be received and treated by us on a non-confidential and unrestricted basis (except to the extent such Feedback is subject to certain restrictions under applicable law). In accordance with all applicable law and this Privacy Policy, DIT Auto and its affiliates and subsidiaries will be free to use, display, perform, distribute, copy, adapt, and promote, in any medium now known or later developed, without compensation to you, the Feedback along with all ideas, concepts, know-how, techniques or methodologies contained in such Feedback, for any purpose whatsoever, including without limitation, developing, marketing and selling our Services incorporating such Feedback. You agree that in submitting Feedback, such Feedback will not violate any right of any third party, including any confidentiality, copyright, trademark, privacy or other personal or intellectual property or proprietary rights, and will not cause injury to any person or entity. You further agree that no Feedback you submit will contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain viruses, commercial solicitations, or any form of “spam.”

Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions (each, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern such Promotion. If you choose to enter a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion and as required by law or permitted by the Promotion’s official rules. In addition, if you choose to enter a Promotion, the personal information you provide to us will be used by us in accordance with the terms of this Privacy Policy.

Legal Matters; Safety. We may, without your consent, access and disclose your information, any communications sent or received by you (including, without limitation, the contents of any video, chat, messaging, or other communication posted in or made available through the Communication Services), and any other information that we may have about you or your account as may be permitted or required by law (including, but not limited to, court order or subpoena), including to prevent or investigate suspected fraud, violations of our Terms of Use or activity that appears to us to be illegal or may expose us to legal liability. Additionally, in accordance with all applicable law and this Privacy Policy, we may disclose your information and communications in situations that we believe to be:  (a) emergencies involving potential threats to the physical safety of any person or property if we believe that your information in any way relates to that threat or (b) inappropriate with respect to your conduct on the DIT Auto Applications or when using the Communication Services.

Sale or Transfer of Business or Assets.  In the event that we, or any of our businesses, are sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, or in the event of an insolvency, bankruptcy or receivership, personally identifiable information (including all personal information) of our customers and visitors to our DIT Auto Applications may be one of the assets sold or merged in connection with that transaction. In addition, information about our customers and registered users may also be disclosed in connection with a commercial transaction where we or any one of our businesses are seeking financing, investment, support or funding.

ACCESS TO YOUR INFORMATION

If you have a mobile account with us, you may choose to resign and deactivate or otherwise manage your account at any time by visiting the DIT Auto Applications. If for any reason you wish to change the personal information or Financial Information you provided to us, you may do so within the “Account Information on the Profile Page and Payment Page” area of the DIT Auto Applications. If you delete or deactivate your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, resolve disputes, enforce our Terms of Use or other policies, take actions we deem necessary due to technical and legal requirements, and as dictated by constraints related to the security, integrity and operation of our DIT Auto Applications. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ privacy practices.

CHOICE AND OPT OUT

To opt-out of marketing communications or to request to be added to our Do Not Call List or our Do Not Mail List, you may use one of these convenient methods:

Direct Mail Promotional Offers. If you do not want to receive promotional offers through direct mail, you may contact our Privacy Coordinator at the address set forth below.

Telemarketing. If you do not want to receive marketing phone calls, you may: (a) ask to be placed on our Do Not Call list when you receive a call from us or (b) contact our Privacy Coordinator at the address set forth below.

SMS Programs. In the event you elect to receive certain notices and announcements via text message (SMS) through DIT Auto’s service notification program or promotional text program respectively, you can opt out of continuing to receive these communications through SMS by texting STOP to the SMS number used by DIT Auto to contact you. You can also contact our Privacy Coordinator at the address set forth below.

Push Notifications. If you wish to change your preference with respect to receiving push notifications within the DIT Auto Applications, you can opt out of receiving those communications in the “Notifications” area of the DIT Auto Applications.

Brand-Specific Communications. If you receive marketing communications from DIT Auto or one of our affiliates, you must opt-out individually from each of the brands from which you are receiving brand-specific marketing communications.

Service Communications. Please note that even if you opt out of receiving promotional electronic or direct mail offers, we may continue to send you service notifications by email or direct mail that are related to your account(s) and our Services you have requested or in which you are currently enrolled.

IMPORTANT DISCLOSURES, PRACTICES AND CONTACT INFORMATION

Links to other Website(s) and Communities. To the extent hyperlinks may be utilized to access external or third-party website(s) and communities, you should be aware that these external or third-party website(s) and communities are not controlled by us and, therefore, are not subject to this Privacy Policy. We recommend that you review the privacy policies of each such website and community to determine how your information will be utilized.

Security. We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, the DIT Auto Applications use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission can be guaranteed to be 100% secure. As a result, while we strive to protect your information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from the DIT Auto Applications, and you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also, we advise that you log off your account and close your browser window when you have finished your visit to a DIT Auto Application. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

California, Colorado, Montana, Tennessee, and Virginia Resident Privacy Rights.  If you are a California, Colorado, Montana, Tennessee or Virginia, resident, applicable law may provide you with additional privacy rights with respect to our collection, use and disclosure of your personal information. 

A Note to International Users. The DIT Auto Applications and Services are operated in the United States and as such services are limited to the United States.

Children’s Privacy. The DIT Auto Applications are generally intended for general adult audiences and are not directed or intended for children under eighteen years of age. We do not knowingly collect personal information from individuals under eighteen years of age. If you are under eighteen years of age, you should not register or provide personal information on the DIT Auto Applications. If we later obtain actual knowledge that a user who has provided personal information is under eighteen years of age, we will take steps to remove that user’s personal information from our systems. Additionally, we do not knowingly sell or share personal information of individuals who are under eighteen years of age.

Changes to the Privacy Policy. We may change this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be posted on the DIT Auto Applications, with the “Effective Date” posted at the top of the Policy. We may revise and update this Privacy Policy if our practices change, as technology changes, or as we add new DIT Auto Applications or Communication Services or change existing ones. If we make any material changes to this Privacy Policy or how we handle your personal information, you will know either because (a) the Effective Date of this Privacy Policy will change or (b) we will provide you with a copy of the updated Privacy Policy that includes an updated Effective Date. By accessing the DIT Auto Applications or interacting with us after the Effective Date, you are deemed to consent to our then-current Privacy Policy for information captured after the Effective Date of that Privacy Policy.

Disputes. If you choose to visit the DIT Auto Applications your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use including limitations on damages, resolution of disputes, and application of the laws of the United States and the State of Delaware.

No Rights of Third Parties. This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the DIT Auto Applications.

Contacting Us. If you have any questions about this Privacy Policy, or the practices of the DIT Auto Applications and Communication Services, please email us at support@ditauto.com  or write to us at:

Office of the General Counsel
Attn: Privacy Coordinator
DIT Auto

PO Box 2136

Willingboro, NJ 08046

(Last updated June 15, 2024)